ValueSpreaders Resources Ltd
At ValueSpreaders, we are committed to fairness, clarity, and responsible value exchange. Please review this policy carefully before completing your purchase.
General Policy
- All refund or return requests must be made within 30 days of purchase.
- Proof of purchase is required for all claims.
- We reserve the right to assess all requests to ensure fairness to both parties.
Physical Products
- Physical items may be returned only if they are unused, in original condition, and in original packaging.
- Customers are responsible for return shipping costs unless the return is due to our error.
- Shipping fees are non-refundable.
Digital Products & Services
Due to their nature, the following are non-refundable and non-returnable once accessed or delivered:
- Digital downloads (e-books, documents, software)
- Online courses, virtual trainings, and digital resources
- Subscription-based or access-restricted content
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective physical product, notify us within 7 days of delivery.
Where verified, we will provide a replacement or refund as appropriate.
Sale & Discounted Items
- Items purchased at a discount or during promotions are not eligible for refunds.
Refund Processing
- Approved refunds will be issued to the original payment method.
- Processing time depends on your payment provider and may take several business days.
- You will be notified once your request has been reviewed and resolved.
Exchanges
- Exchanges are only available for defective physical items and will be for the same product.
Gifts
- Refunds for gifted items, where applicable, will be issued to the original purchaser.
Contact Us
For questions, clarifications, or return requests, please contact us at:
sales@valuespreadnigeria.org